Our Policies

Cancellations must be made at least 24 hours prior to the scheduled appointment. 

In the event we arrive for a scheduled, confirmed appointment and find no one there to release the pet to our care, an invoice in the amount of $20 for the "no show" will be left at your door. 

Payment is to be received at the time of service. Cash or personal check will be accepted. 

Creative Canines will accept only cash for the first visit. Following visits may be paid with cash or personal check. Returned checks will be subject to a $30 returned check fee  

Our prices are based on the average breed size. The price of your pet could vary a few dollars up or down depending on size. 

Pet owners WILL NOT be permitted inside the van unless escorted by the pet stylist. 

Please let us know of any prior grooming history you or your pet did not find satisfactory. We do not want to expose your pet to discomforts or unpleasant situations. 

We know that some pets are EXTREMELY sensitive to certain grooming procedures, such as nail trimmings or ear cleanings. It is not our intent to cause discomfort to your pet. For the overly sensitive pet, some procedures are best left to the care of a veterinarian.  

Excessive dematting is a painful time-consuming and costly procedure. Sometimes a pet is so badly matted, that the hair must be completely clipped off, allowing new healthy hair to grow. Excessive matting can be avoided with regular brushing and grooming. We will be happy to show you some brushing techniques for mat prevention. However, if your pet is excessively matted, and you decide not to have him clipped, a dematting charge will be applied to your fee. 

Although most pets are well-behaved, not all are "little angels". We will not provide service for vicious or aggressive attitudes. We reserve the right to refuse service to these pets.  

Your pet's comfort and safety is our primary concern! If your pet has any allergies, sensitivities, or pre-existing medical conditions, please advise us prior to their grooming.